Case Study: Inogen Environmental Alliance

"We truly value our relationship with PointSource. For years, they have delivered premium IT services to Inogen. It's good to know that we have a solid, dependable IT partner capable of providing world-class solutions for our global environmental alliance."

- Peter Penning, President, Inogen Environmental Alliance

Inogen is a global corporation that provides multinational organizations with consistent, high quality and cost effective Environmental, Health and Safety (EHS) solutions. The Inogen Alliance is comprised of successful, independent operating companies from around the world that deliver a wide spectrum of Environmental, Health and Safety Services. This Alliance is Inogen's key strength - its wealth of local EHS knowledge throughout the world. Inogen needed a common infrastructure within the Alliance to enable efficient categorization and dissemination of this knowledge.

PointSource designed and developed a centralized, web-based system to house and disperse this knowledge throughout the organization. The Inogen Knowledge Center (IKC) solution stores a wealth of information about Inogen's employees, clients and associates - ranging from basic contact information to country-specific Environmental, Health and Safety capabilities and training. The IKC also provides numerous reports, queries and search functions, enabling the users to quickly find information on demand. The nucleus of the solution is the library, with advanced filters, quick links and access controls that make sharing information simple and secure.

With the Inogen Knowledge Center solution, Inogen has the ability to share and disperse the most current information globally throughout the Alliance. The Inogen Knowledge Center has a variety of reporting functions which allow management to comprehend and measure its collective knowledge and expertise around the globe. An internal scoring and alert system challenges associates to keep information fresh and current. PointSource hosts and manages the entire Application Lifecycle of Inogen Knowledge Center and provides support to Inogen Knowledge Center users through PointSource Help Desk Services.