"PointSource delivers help desk services for several of our corporate applications. From account maintenance to ad hoc requests, the help desk provides a streamlined process with excellent service and responsiveness."

- Dustin Rusch, Corporate HSSE, Delta Consultants

Help Desk

Information Technology users leverage business applications and IT network investments to create value for your company. Providing users who face IT challenges with easy-to-access and knowledgeable assistance is critical to maximizing the business value of your IT investment.

In today's business environment, most IT organizations have more mission critical work than they can complete. Providing helpdesk assistance to IT users draws valuable, experienced technology experts away from the IT organization's most critical initiatives.

PointSource provides an alternative to optimize the use of your specialized IT employees while providing best-in-class Help Desk support to your IT users.

PointSource HelpDesk Services

    - Managed by Experienced IT Professionals
  - Leverages PointSource Custom Help Desk Software   - Confirmation of Problem Review within 2 hours
  - Problem Categorization and Reporting
  - Three methods of support: Online Tickets; Email; and Telephone

PointSource provides Help Desk Solutions for clients in a variety of industries ranging from environmental, health and safety to financial services, manufacturing, and real estate.